Phillips & Cohen Associates, Ltd. is proud of our compassionate and sensitive approach to resolving financial matters.
We were formed in 1997 and have a reputation for service and trust around the world. We offer our services in Canada, the United States, Australia, New Zealand, the United Kingdom and Germany.
Our business has achieved national and international prominence by providing compassionate support to consumers and those handling the final affairs of an estate. We strive to provide a ‘best in class’ service to consumers and clients alike.
Values
Our core values are designed to guide our business operations and provide a framework with which to guide and evaluate our most valuable asset – our global employees.
These are the four key values that inspire the work conducted at Phillips & Cohen Associates (Canada), Ltd.
Compassion
We operate with humility, caring, and respect, and strive to provide exceptional customer service during difficult circumstances.
Compliance
We make investments and work to continually improve our compliance processes and systems, implementing proactive solutions to protect our clients and their brand reputation.
Commitment
We keep our promises, we live up to our expectations, and we give our best while supporting our customers and clients.
Innovation
We foster a work environment where creative thinking is encouraged to improve customer service, streamline business operations, continuously improve quality, and bring value to our clients.
Certifications and Associations
The Better Business Bureau (BBB) are committed to helping people find businesses they can trust. PCA has been accredited with the Better Business Bureau (BBB) since 2015 and currently has an A+ rating.
Member
ACA International, formerly the American Collectors Association, establish ethical standards for the credit and collection industry. Phillips & Cohen Associates have been an ACA member since 2002.
Phillips & Cohen Associates are a member of The Consumer Relations Consortium, a membership group for forward-thinking organisations that wish to influence the direction of collections compliance, legal strategy, and regulatory policy.
Phillips & Cohen Associates are a member of PACE, one of the largest trade associations in the world providing omni-channel customer engagement solutions for marketing, customer service, and compliance.