We take a compassionate and sensitive approach to financial recovery in order to provide you with ‘best in class’ service.

If you’ve received a letter or phone call from us, you’re in the right place. We are here to help and offer easy solutions.

  • Estate Accounts – Our clients ask us to manage and support accounts after they are notified a customer unfortunately passed away.

    Our initial communication is sent to the customer’s last known address in an attempt to identify the Executor or Authorised Individual on the account.

    If you are the Authorised Individual for the Estate referenced in our letter, please contact us.

  • Personal Account – We would like to assist you regarding an account outsourced to us by a creditor. We can quickly walk you through available solutions and customise a repayment plan based on your financial situation.

If you feel we contacted you in error, please contact us and we will update our records. Contact information:



We operate with humility, caring, and respect, striving to provide exceptional customer service during difficult circumstances.

“Thank you so much. It means so much to me because my mother meant so much to me, so thank you so very much for your help, I really appreciate it.”

Mr Rudolph

“What you have done is amazing. The heart and care in the way this letter was written is just amazing. The way that you conduct business is very, very good. Thank you for being so caring. I wish everybody had been as easy to talk to as you. Thank you so much. Please remember the way your company is conducting business is just amazing.”

Mrs Carney

“I just wanted you to know how much you have helped me at such a tough time in my life. Thank you so very much.”

Mrs Keating

“I wanted to tell you what a pleasure it was dealing with your colleague on this difficult matter. She was always kind and pleasant, and very professional.”

Mrs Lalonde

“I wanted to send a note to acknowledge what a pleasure it was to deal with Phillips & Cohen on the resolution of my late Father’s account. Your team were kind and professional at all times and I appreciated it immensely.”

Mrs Magetts