FAQ2020-11-30T08:45:12-05:00

Frequently Asked Questions

Who is Phillips & Cohen Associates?2021-03-03T15:10:43-05:00

Phillips & Cohen Associates, Ltd. were formed in 1997 as a financial recovery services company. We manage personal and estate accounts referred to us by our clients. Our business has achieved national and international prominence by providing compassionate support to consumers and those handling the final affairs of an estate.

How can you help me?2020-11-30T08:22:16-05:00

Our clients refer estate accounts or personal accounts to us because of our compassionate and sensitive approach to financial recovery. In regards to estate accounts, we understand that managing the final affairs of a loved one while coping with your personal loss can be a daunting task.  We’re here to help assist you in understanding the estate management process. We also understand that life can take unexpected turns in other ways and offer flexible solutions for personal accounts referred to us. We are ready to listen.

What makes Phillips & Cohen Associates different from other financial recovery companies?2020-11-30T08:23:28-05:00

We are proud of our compassionate and sensitive approach to resolving financial matters. We have built a reputation for service and trust around the world and strive to provide a ‘best in class’ service to consumers.

How is COVID-19 affecting your service?2020-11-30T08:24:39-05:00

As the Coronavirus and its impact continue to evolve, we remain focused on the health and safety of our employees and commitment to our customers. We are here to assist you and are working hard to ensure Phillips & Cohen Associates team members can continue to provide support during this challenging time.  Our agents will continue to support inbound calls during our normal hours of operation. We also encourage you to visit our online self-service portal. (Login details are available on our initial contact letter or can be obtained by calling us.) Contact us.

Why am I receiving a letter or phone call?2020-11-30T08:36:11-05:00

If we contacted you recently, Phillips & Cohen Associates received information from a creditor client that links you to an estate or personal account.

What if I don’t recognise this account?2021-01-13T15:21:35-05:00

If you feel we have contacted you in error, please contact us, and we will update our records.

How do I sign in to Estate-Serve℠?2020-12-15T08:28:48-05:00

Login information for Estate-Serve℠ is available on our initial letter or by contacting us.

How do I contact Phillips & Cohen Associates?2020-11-30T08:38:48-05:00

You can contact us online, by email or phone.

What are your business hours?2020-11-30T08:40:14-05:00

Monday through Thursday – 8:00 a.m. to 9:00 p.m.
Friday – 8:00 a.m. to 5:00 p.m.
Saturday – 8:00 a.m. to 12:00 p.m.
Sunday – Closed

How can I pay?2020-11-30T08:40:41-05:00

Please call 866.272.3003 to make a payment or to discuss alternative payment options.

How can I provide feedback or file a complaint about your service?2020-11-30T08:41:39-05:00

We are committed to providing a positive consumer experience through professional and honest communication with every consumer interaction. If we have exceeded your expectations or if you have concerns with our service, please contact us.

How can I get support if I’m struggling with the loss of a loved one?2021-01-13T15:22:24-05:00

Continued Path is an online survivor support resource provided by Phillips & Cohen Associates for those dealing with a loss of a loved one or a friend.

Can you define the most common estate terms?2020-11-30T08:43:09-05:00

Common estate terms that you’ll need to know include estate, probate, Executor and Administrator.

An estate is all the property and belongings owned at the time of passing. Not all of a decedent’s assets become part of his or her estate.  Certain assets pass outside the estate, while other assets become part of the estate and are used to pay certain expenses and outstanding obligations.

Probate (or succession) is the legal process of gathering a decedent’s assets, paying estate obligations, and distributing the remaining assets. The determination of whether probate is required depends on the nature of the decedent’s assets and applicable state laws.

An Executor is the person named in the decedent’s will to carry out the provisions of that will, and whose responsibilities include managing and distributing the estate.

An Administrator is the party appointed by the court to manage the estate if there isn’t a will or an executor named in the will.